Terms of Service

1. Service Description

Golden Valley Chem Dry provides professional carpet and upholstery cleaning services including:

• Residential carpet cleaning using Hot Carbonating Extraction
• Commercial carpet cleaning services
• Upholstery and furniture cleaning
• Area rug cleaning and restoration
• Pet odor removal and stain treatment
• Carpet protection treatments
• Emergency water damage restoration

2. Scheduling and Appointments

Appointment Booking

• All appointments must be scheduled in advance by phone or through our website
• We will confirm all appointments within 24 hours of booking
• Appointment times are estimates and may vary due to traffic or previous job completion
• We will provide advance notice if significant delays are expected

Cancellation Policy

• Customers may cancel or reschedule appointments with at least 24 hours notice
• Cancellations with less than 24 hours notice may be subject to a cancellation fee
• No-show appointments may be charged a service call fee
• Weather-related cancellations will be rescheduled at no additional charge

3. Pricing and Payment

Estimates and Pricing

• All estimates are provided free of charge and are valid for 30 days
• Final pricing may vary based on actual conditions found during service
• Additional services requested during the appointment will be quoted separately
• Travel fees may apply for locations outside our primary service area

Payment Terms

• Payment is due upon completion of services
• We accept cash, check, and major credit cards
• Commercial accounts may be eligible for net-30 payment terms
• Returned checks will incur a $35 processing fee
• Past due accounts may be subject to collection procedures and additional fees

4. Customer Responsibilities

Pre-Service Preparation

• Remove small items, toys, and breakables from areas to be cleaned
• Vacuum loose debris if possible (we will pre-vacuum as part of our service)
• Provide clear access to all areas to be cleaned
• Secure pets in a safe location during service
• Point out any areas of special concern or delicate items

Property Access

• Customer must be present during service or provide authorized access
• Customer is responsible for providing adequate lighting and electrical access
• Customer must disclose any known hazards or special conditions
• Customer is responsible for securing valuable items and personal belongings

5. Service Limitations and Disclaimers

Stain Removal

• While we use advanced cleaning methods, not all stains can be completely removed
• Results depend on stain type, age, previous cleaning attempts, and carpet fiber
• We will provide honest assessments of stain removal possibilities
• Some stains may reappear after cleaning due to wicking or other factors

Carpet and Fabric Conditions

• We are not responsible for pre-existing damage, wear, or discoloration
• Some carpets may experience temporary texture changes after cleaning
• Color bleeding or dye migration may occur with certain fabrics
• Shrinkage may occur with natural fiber rugs and upholstery
• We will test inconspicuous areas when possible to identify potential issues

6. Satisfaction Policy

We stand behind our work and want you to be completely satisfied with our services:

• If you are not satisfied with our cleaning results, contact us within 48 hours
• We will return to re-clean any areas that do not meet our quality standards
• Additional cleaning attempts will be provided at no charge
• Our satisfaction policy applies to cleaning quality, not to stain removal results
• Customer must allow reasonable opportunity for corrective action

7. Liability and Insurance

Insurance Coverage

• Golden Valley Chem Dry carries general liability and bonding insurance
• Our technicians are trained professionals and bonded employees
• Insurance certificates are available upon request

Limitation of Liability

• Our liability is limited to the cost of the cleaning service provided
• We are not liable for indirect, consequential, or incidental damages
• Claims must be reported within 48 hours of service completion
• Customer must provide reasonable access for inspection and corrective action
• We are not responsible for items not properly secured by the customer

8. Website Terms of Use

Acceptable Use

• Our website is for lawful purposes only
• Users may not attempt to gain unauthorized access to our systems
• Users may not transmit harmful code or interfere with website operation
• Content may not be copied or reproduced without permission

Intellectual Property

• All website content is owned by Golden Valley Chem Dry or licensed to us
• Trademarks and logos are protected intellectual property
• Users may not use our intellectual property without written permission

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for detailed information about how we collect, use, and protect your personal information. By using our services, you consent to our privacy practices as described in our Privacy Policy.

10. Dispute Resolution

Informal Resolution

We encourage customers to contact us directly to resolve any concerns or disputes. Most issues can be resolved through direct communication.

Governing Law

These terms are governed by the laws of the State of Missouri. Any legal proceedings will be conducted in the appropriate courts of Missouri.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the modified terms.

12. Contact Information

For questions about these Terms of Service or our cleaning services, please contact us: