Privacy Policy

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or estimate for our services
• Schedule an appointment
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter or promotional communications
• Provide feedback or reviews

This information may include:

• Name and contact information (phone number, email address, mailing address)
• Service address and property details
• Payment information (processed securely through third-party payment processors)
• Service preferences and special requests
• Communication history and service records

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referring website or search terms used
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our carpet cleaning services
• Communication: To respond to your inquiries, schedule appointments, and provide customer support
• Business Operations: To process payments, maintain service records, and manage our business
• Marketing: To send promotional materials and service updates (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Website Improvement: To analyze website usage and improve user experience

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Website hosting and maintenance
• Email marketing services
• Customer relationship management
• Business analytics and reporting

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our customers or others.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection practices
• Secure storage and backup procedures

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

You may request access to or correction of your personal information by contacting us.

Marketing Communications

You may opt out of receiving promotional communications by:

• Clicking the unsubscribe link in our emails
• Contacting us directly at (660) 885-5961
• Sending an email to louisdean@gvchemclean.com

Cookies

You can control cookie settings through your browser preferences. Please note that disabling cookies may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for business and legal purposes as required.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: