Refund Policy

Satisfaction Policy

Our Commitment

We are committed to providing exceptional carpet cleaning services that meet or exceed your expectations. If you are not satisfied with our cleaning results, we will work with you to resolve the issue.

48-Hour Satisfaction Window

If you are not satisfied with our cleaning results, please contact us within 48 hours of service completion. This timeframe allows us to:

• Assess the cleaning results while they are fresh
• Identify any areas that may need additional attention
• Provide prompt corrective action
• Ensure the best possible outcome for your carpets

Re-Cleaning Policy

Free Re-Cleaning Service

If you are not satisfied with our initial cleaning results, we will:

• Return to re-clean any areas that do not meet our quality standards
• Provide additional cleaning at no extra charge
• Use alternative cleaning methods if necessary
• Work with you until you are satisfied with the results

Re-Cleaning Process

Refund Conditions

When Refunds Apply

Refunds may be considered in the following circumstances:

• Service was not performed as agreed upon
• Re-cleaning attempts have not resolved your satisfaction concerns
• Damage occurred due to our negligence (covered by insurance)
• Service was cancelled by us due to unforeseen circumstances

Refund Process

If a refund is approved:

• Refunds will be processed within 5-7 business days
• Refunds will be issued to the original payment method
• Partial refunds may apply for partially completed services
• A written explanation will be provided for the refund decision

Service Limitations

What Our Policy Covers

What Our Policy Does Not Cover

Special Circumstances

Emergency Services

For emergency water damage restoration services:

• Our primary goal is to prevent further damage and begin the drying process
• Satisfaction policy applies to the quality of emergency response and service delivery
• Final restoration results may require additional services or time
• Insurance claims may affect refund eligibility and processing

Commercial Services

For commercial carpet cleaning services:

• Satisfaction policy applies to all commercial cleaning services
• Re-cleaning will be scheduled to minimize business disruption
• Contract terms may include specific satisfaction and refund provisions
• Regular maintenance contracts have separate satisfaction procedures

How to Request a Refund

Step-by-Step Process

Required Information

When requesting a refund, please provide:

• Service date and technician name
• Specific areas or issues of concern
• Photos of the areas in question (if applicable)
• Details about previous cleaning attempts or treatments
• Your contact information and preferred resolution

Prevention and Communication

Setting Proper Expectations

To prevent satisfaction issues, we:

• Provide honest assessments of carpet condition and expected results
• Explain our cleaning process and what to expect
• Point out any areas of concern before beginning work
• Discuss realistic outcomes for stain removal and overall appearance
• Answer all questions before and during the service

Quality Assurance

Our quality assurance measures include:

• Trained and certified technicians
• Regular equipment maintenance and calibration
• Consistent cleaning procedures and standards
• Post-service inspection and customer walkthrough
• Follow-up communication to ensure satisfaction

Contact Information

For satisfaction concerns, re-cleaning requests, or refund inquiries: